Second Servings

We continually assess programs and make changes to improve the experiences of both volunteers and guests. Last June we changed our policy to no longer provide second servings to accommodate the large number of guests and ensure that everyone receives a meal during the 1-hour serving period. Overall, guests and volunteers follow this new policy with no issues. Unfortunately, there continue to be occasions where guests come through the line for a second meal. If you are here during the week and encounter a guest who is upset about not receiving a second serving, please ask a staff member to talk with the guest. To address this concern for weekend teams, the officer will stand by the scanner to be additional support for volunteers and help deter guests from getting in line for the second time. We appreciate everyone’s feedback on this policy and will continue to be available to answer any questions or concerns.

Guests may pick up extra meals for family members not present in the dining room starting at noon (during lunch) and 6 p.m. (during dinner) if they have a multiple meal card from the outreach team. If a guest does not have a card, please ask them to speak with a member of the outreach team so they can get one.

Weekend Teams: 

Guests may have a sticker on the back of their Clarity Card stating they can receive more than one meal. If they don’t have that sticker or the multiple meal card, please use your discretion with providing extra meals. If possible, include the individual’s name and the number of meals requested on the Daily Report so that outreach can follow up with the individual during the week.

We understand this system is not perfect. Staff and volunteers are working to be consistent with this new policy. Thanks for your continued efforts and patience!